Refund policy

We want you in the right fit. If something isn't sitting how it should, here's how we handle returns, exchanges, and refunds — kept simple and fair.

The window

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we're unable to accept it.

Condition

To be accepted, items must be:

Unworn, unwashed, and undamaged
In original condition with all tags attached
Returned in their original packaging

Items that come back worn, washed, damaged, missing tags, or without original packaging may be refused or may not qualify for a refund.

Exchanges (free size swaps)

Need a different size? Size exchanges are free — we'll cover the return shipping on size swaps for both clothing and jewelry (chains, bracelets, rings, and pendants).

Please note: free exchanges apply to size only. We don't offer free color swaps — a color change is treated as a standard return (see below) plus a new order.

Refunds

If you'd prefer a refund instead of an exchange:

You cover the return shipping for refund requests.
We refund the original product cost. Original shipping charges are non-refundable.
Refunds can be issued to your original payment method or as store credit — your choice.

Once your return arrives and is inspected, we process refunds the same or next business day. From there, it may take additional time for the funds to appear in your account — that part is handled by your bank and payment processor, and the timing is outside our control.

Jewelry

Chains, bracelets, rings, and pendants are returnable under the same terms as clothing — free for size exchanges, customer-paid return shipping for refunds.
Earrings are final sale and cannot be returned or exchanged, for hygiene reasons.

Final sale — no returns

The following are final sale and cannot be returned or exchanged:

Socks and other intimate items (for hygiene reasons, once opened)
Earrings
Clearance and final-sale items
Gift cards (non-refundable)

Items purchased in a regular sale or promotion are eligible for return under the standard terms above. Only clearance and items explicitly marked "final sale" are excluded.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or we sent you the wrong thing, that's on us — contact us within the return window and we'll make it right with a replacement or refund at no cost to you. Please include your order number and a photo of the issue so we can sort it fast.

International returns

Everything in this policy applies to international customers the same way. For international returns, you're responsible for return shipping costs and any customs fees or duties involved in sending the item back.

Lost or stolen packages

If tracking shows your package was successfully delivered to the correct address and it was taken after delivery, we're not able to refund or replace it — the order left our hands and arrived where it was meant to. In these cases, we can offer a significant discount so you can reorder. For packages marked delivered but not received, we recommend checking with your carrier and neighbors first, then reaching out to us.