Shipping policy

We ship worldwide, quick and tracked. Here's everything you need to know about how your order gets to you.

Processing time

We hold our own stock, so orders move fast. Most orders are dispatched the same day or the next day, and all orders ship within 1 to 3 business days of being placed.

We don't ship on Sundays, since carriers don't run that day. Major bank holidays can also affect processing times, including major Chinese public holidays. During these periods, orders may take a little longer to go out.

Delivery time

Once your order ships, estimated delivery times are:

United States: 5 to 7 business days
International: 5 to 10 business days

These are estimates, not guarantees. Delivery times can vary depending on your location, the carrier, and customs processing.

Where your order ships from

We fulfill all orders ourselves through our own fulfillment network. Our main warehouse is in Shenzhen, China, and we operate partner warehouses in the United States, Europe, and Australia. Your order will ship from the location that gets it to you as efficiently as possible.

Shipping costs

Free shipping on all orders over $79 USD.
Orders under $79 USD ship at a flat rate of $5 USD.
European orders include a 3 EUR customs fee at checkout, due to current EU import regulations.

For most destinations, our standard shipping rates apply automatically at checkout. If you're ordering from a more remote location where shipping costs are significantly higher, we reserve the right to contact you after your order to arrange additional shipping charges. If that applies to your order, we'll always reach out first and you're free to cancel for a full refund if you'd prefer not to proceed.

Customs, duties, and import taxes

All of our orders are shipped DDP (Delivered Duty Paid), which means import duties and taxes are handled for you. You won't be hit with surprise fees on delivery. For European orders, the small customs fee noted above is collected at checkout.

Tracking

As soon as your order ships, you'll receive a tracking number by email so you can follow it all the way to your door.

Wrong or undeliverable addresses

Please double check your shipping address at checkout. If a package is returned or undeliverable because of an incorrect or incomplete address provided by you, you'll be responsible for the cost of reshipping. If a delivery issue is our fault, we cover it, no question.

Lost or delayed packages

If a package is genuinely lost by the carrier in transit, that's on us and we'll make it right with a replacement or refund.

Before we treat a package as lost, we do need to wait until it's confirmed. Tracking sometimes stalls or updates slowly, and packages that look stuck often still arrive. We'll keep working with the carrier until there's clear confirmation the package is lost, and only then move to resolve it.

For delays outside our control, such as carrier backlogs, weather, peak season, or customs holds, we're not able to offer refunds, since the package is still on its way. We'll always help you track it down.

For packages that show as delivered but you haven't received, please see our Returns & Refund Policy for how we handle that.